Privacy Policy

1. Information We Collect

We collect the following information from users for municipal purposes only:

• Full name, contact number, and email address
• Residential address and house location (geolocation)
• Household member details and demographic information
• Survey responses, incident reports, and service requests
• User's location (used for geofencing-based alerts and services)

2. How We Use Your Information

Your data is used solely for authorized municipal purposes, including:

• Citizen registration and verification
• Handling of service requests and issue reports
• Emergency alert broadcasting and disaster response coordination
• Municipal planning, surveys, and spatial mapping
• Public service directory and community engagement

3. Data Storage and Hosting

All user data is securely stored within servers located inside Nepal. No data is stored or processed outside of Nepal. Access is restricted to authorized government officials only.

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal data with any third parties, private companies, or external agencies. All information is strictly used by government bodies for official and legal purposes.

5. Security Measures

We implement robust security protocols including role-based access controls, encrypted data storage, and continuous monitoring to prevent unauthorized access, misuse, or loss of your information.

6. Data Retention

Personal data will be retained only as long as necessary for the purposes described in this policy or as required by Nepali law. Inactive or deactivated user data may be archived for accountability purposes.

7. Your Rights

• You may request access to the data we hold about you.
• You may request correction of inaccurate or outdated information.
• You may request data deletion, subject to legal retention requirements.

8. Children's Privacy

This system is not intended for use by individuals under the age of 16 without supervision. Any data of minors collected through household registration is managed under municipal guidelines.

9. Changes to This Policy

We may update this Privacy Policy to reflect legal or functional changes. Any updates will be published on this page with the effective date.

10. Contact

If you have questions or concerns about your data privacy or this policy, please contact your local municipal office or the platform's administrative support.